Performance Measures Our Success
We must know where we stand today to get to where we’re trying to be tomorrow. That’s why the final two processes of our Zurn Business System (ZBS) target measuring our progress so we can fine-tune results:
Customer Experience – the voice of the customer. Our Customer Experience process brings systematic steps and tools to the analysis of our business performance, customer satisfaction and competitive position. It includes gathering and analyzing customer input on insights that drive innovations, product concept testing and feedback on products post-launch.
Internal/External Measurement – tracking our progress. Our Internal/External Measurement process provides a consistent method of driving superior value creation for customers, shareholders and associates.